FAQ
Portal & Account Access
How do I sign up or register for an account?
Go to the bottom of this page and click Register a new account.
You will be redirected to SignSettersOC.SignTraker.com.
Select Register and complete the form.
We review and respond quickly.
When can I place an order?
Orders can be placed 24/7 through your portal account.
Installation and removal orders submitted before 4:00 PM are typically completed the next business day.
How do I order an installation?
All installation orders must be submitted through the online portal at
SignSettersOC.SignTraker.com.
The ordering process collects all required information to complete your installation correctly.
Orders sent by email, text, or voicemail are not accepted.
How do I order a removal?
All removal orders must also be placed through the portal.
This is the fastest and most accurate way to request service.
Helpful Ordering Tips
What are some tips for placing a new installation order?
When ordering a new installation:
A Listing ID is not required
Occupant names are not required
To select a due date, click the date field to open the calendar
You must select “+ Add Main Listing Panel” (even for post-only installs)
Choose either:
Agent will hang their own sign, or
Agent will leave panel at listing
Use the Notes section for special instructions (up to 250 characters)
Providing complete details helps avoid delays.
Will I receive confirmation of my order?
Yes.
You will receive an automatic email when your order is submitted and another email once the order is completed. Installation notifications include a completion photo.
Service Area & Scheduling
What areas do you serve?
We primarily serve Orange County, along with select cities bordering the 605 Freeway in Los Angeles County.
If your request is outside our service area, we may be able to refer you to a partner.
What days do you offer service?
We operate Monday through Friday.
We do not offer service on weekends or major holidays.
What is your association with Sign Setters in Temecula?
We are partner companies that work closely together.
For service in San Diego County or Southwest Riverside County, we can refer you.
A separate account is required for their service area.
Sign Storage & Inventory
Do you offer free sign storage?
Yes.
Sign storage is provided free of charge.
Signs not used for two years must be picked up or will be discarded.
Do you offer free pickup of my signs?
Yes.
New customers receive one free initial sign pickup.
How do I check my sign inventory?
Log into your portal account and select:
Inventory → Sign Inventory
You’ll be able to see:
How many signs are in storage
Where signs are currently installed
What if I need a sign returned to me?
We can deliver signs to your office for a small fee, or you may pick them up at our location.
Printing
What if I don’t have enough signs in storage?
If you don’t have enough signs available:
You may leave a sign at the listing
Hang your own sign
Or order new signs through our printing partner
Printing turnaround can be as fast as next business day.
Changes, Cancellations & Policies
Can I change the installation date of an order?
Yes.
Log into your account, select Current Installs, locate the order, and use the menu to reschedule or cancel.
Can I cancel an order?
Yes — orders can be canceled up until the morning they are assigned to an installer.
What is your pricing?
Pricing varies by service.
Please contact us to discuss pricing and service terms.
How long is the rental period?
The initial rental period is 120 days.
On Day 105, you will receive a reminder email.
If no action is taken, the rental automatically renews for another 90 days.
Am I responsible for lost or damaged posts or stakes?
Yes.
Customers are responsible for posts or stakes that are lost or damaged beyond use.
Most issues occur when:
A removal is not ordered in time, or
Posts are installed on private, HOA, or restricted property
Please ensure installations comply with property and right-of-way rules.
Contact
How can I contact your office?
For general questions, please use the Contact page email form or call 949-309-4211.
Installation and removal requests must be submitted through the portal.